Why does yahoo automatically send mail to my contacts?

Somebody has hacked into my yahoo and send out spam mail to everybody in my contacts, but also deleted that la?

  • somebody has hacked into my yahoo and send out spam mail to everybody in my contacts, but also deleted that last months inbox, and sent. I need all of this information back. Who do I contact??I already changed my password, but it doesn't help with the information I have lost. ALso, I am not able to send anything out or receive anything

  • Answer:

    If the contents of the account were deleted, or the Address Book, act NOW! There is only 48 hours for recovery of the mail, and there are no guarantees. The Restore Help form depends on the mail you use. Read this Yahoo Help page first for details ... http://help.yahoo.com/l/us/yahoo/mail/ymail/basics/basics-01.html;_ylt=AtMw_Wops0XuZB72mW1S5BCFm3tG Classic Mail: http://help.yahoo.com/l/us/yahoo/mail/classic/mail_restore.html Regular Mail: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/mail_restore.html OR: Click Contact Us on the Help page, and sign in. Click the Yahoo! Mail Restore Help Form and fill it out ... NOTE: That request will delete all e-mails in the Inbox since the 'Restore' date, so keep moving these to another folder, or forward to another e-mail address. (or read and delete.) Check the Spam folder if there is no reply in your Inbox from a Yahoo! Technical Support Agent ... Yahoo's advice is to change your password, but there is more to do than that ... 1. Check that the alternate e-mail address/mobile phone number is still yours, under Options, Mail Options, Account Information, then change it! (so the hacker will not be notified of the change). Then change both your password AND your secret questions and answers. Make them unique and long, strong ones with mixed characters! Go to "Update password-reset info" and change your Secret Questions and Answers. (*** Changing your password also deletes the cookie which apparently inserts that sly trojan address grabber. ***) If you used this password for other accounts, change them too - make every one different. Make the password much longer than 8 characters, with mixed symbols. Usually, this is all you need to do, although mail will still be sent in the name of the old account for a while ... For a Yahoo account, you can change your password at https://edit.yahoo.com/config/change_pw. If you can no longer access your account, you can get a new password at https://edit.yahoo.com/forgotroot/. 2. *** If spam mail was sent to any of your contacts, apologize, and notify all your contacts NOT to open short e-mails, especially those with no subject, and definitely not to click any links. Warn them to change their passwords and scan for malware too, just in case. Set up an alternate 'alias' account to use instead. This allows you to use a different address for sending, but still keep all saved mails and contacts and the first address active too for incoming mail. Your friends can trust this new address. (There is a choice of address in an arrow in the From: box ... http://edit.yahoo..com/config/list_alias (alternate address)

Yana at Yahoo! Answers Visit the source

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If the contents of the account were deleted, or the Address Book, act NOW! There is only 48 hours for recovery of the mail, and there are no guarantees. The Restore Help form depends on the mail you use. Read this Yahoo Help page first for details ... http://help.yahoo.com/l/us/yahoo/mail/ymail/basics/basics-01.html;_ylt=AtMw_Wops0XuZB72mW1S5BCFm3tG Classic Mail: http://help.yahoo.com/l/us/yahoo/mail/classic/mail_restore.html Regular Mail: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/mail_restore.html OR: Click Contact Us on the Help page, and sign in. Click the Yahoo! Mail Restore Help Form and fill it out ... NOTE: That request will delete all e-mails in the Inbox since the 'Restore' date, so keep moving these to another folder, or forward to another e-mail address. (or read and delete.) Check the Spam folder if there is no reply in your Inbox from a Yahoo! Technical Support Agent ... Yahoo's advice is to change your password, but there is more to do than that ... 1. Check that the alternate e-mail address/mobile phone number is still yours, under Options, Mail Options, Account Information, then change it! (so the hacker will not be notified of the change). Then change both your password AND your secret questions and answers. Make them unique and long, strong ones with mixed characters! Go to "Update password-reset info" and change your Secret Questions and Answers. (*** Changing your password also deletes the cookie which apparently inserts that sly trojan address grabber. ***) If you used this password for other accounts, change them too - make every one different. Make the password much longer than 8 characters, with mixed symbols. Usually, this is all you need to do, although mail will still be sent in the name of the old account for a while ... For a Yahoo account, you can change your password at https://edit.yahoo.com/config/change_pw. If you can no longer access your account, you can get a new password at https://edit.yahoo.com/forgotroot/. 2. *** If spam mail was sent to any of your contacts, apologize, and notify all your contacts NOT to open short e-mails, especially those with no subject, and definitely not to click any links. Warn them to change their passwords and scan for malware too, just in case. Set up an alternate 'alias' account to use instead. This allows you to use a different address for sending, but still keep all saved mails and contacts and the first address active too for incoming mail. Your friends can trust this new address. (There is a choice of address in an arrow in the From: box ... http://edit.yahoo..com/config/list_alias (alternate address)

It's a Jungle ...

Yahoo Customer Support@+1^800^782^3911

John

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