How is the language changed when I call to the customer care and the computer says press 1 for English, press 2 for Hindi? What technology is used for that?
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Answer:
OpenIVR, CallButler, Asterisk are some of the open source softwares that you can use for IVR/PBX implementation. There are dozens of commercial implementations as well.
Jitender Singh at Quora Visit the source
Other answers
It is IVRS. Which work on recognizing DTMF of pressed key and then follow the instruction designed for that key press.
Amit Singh
This is called a IVR (Interactive Voice Response) its usually a part of a PBX system. There are many hosted http://www.ringroost.com/ that have emerged, which means you can set up the system using online software. I helped develop an IVR system forhttp://RingRoost.com
Taylor Hawkes
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