Why is my surname changed when I send email?

My account was hacked - I changed my password - how long before I can send email again and all is safe/normal?

• Hi there, My account was hacked - I changed my password - how long before I can send email again and all is safe/normal? Also, is it possible to send a group email to all the ...show more

• Answer:

  Change your password, then call or email all your contacts and tell them to mark the strange mails as spam. That will stop your contacts from getting this mail. If you lose the ability to send any mail to your contacts, wait a few days and then try a test message. your contacts may have to go to their spam folders to see it. If it is there then they can mark your test mail as not spam, and start receiving mail back and forth again. Also if you start having problems with your email account then try the following. There has been hacking problems where people have lost all there mails. If you have anything important in your folders and mails, transfer to cds as a backup. Hackers, when they get into your system, like to change your settings, so change your password, run your antivirus and go to tools on it and have it clean system. Clean all cookies, (see below).Then start going through your account settings, all your folders, and filters. Also check your contacts and all the settings there. If you cannot receive any mails then on the inbox page on the upper right Go to gear icon click on it and choose messenger options, then privacy, uncheck box that says to block all users not in my contact list. Check your email filters. You'll want to ensure that they haven’t been changed directing certain emails to an unexpected place. To view your filters, click the gear icon in the upper-right corner of the page, and select Mail Options from the menu that appears (in Mail Classic, this is Options | Mail Options). Then select Filters from the options on the left. go to the gear icon on the top right of inbox page and click on it and choose mail options, check all the boxes there to see if any have been changed. • Clearing cookies can fix issues related to: Sign-in problems, like not being able to sign-in, not being able to stay signed-in, and error messages about setting your user cookie. • Clearing cache can fix issues related to: Browser never finishes loading page, page hangs or freezes, seeing old page content, and online applications (like games) not responding Resolution Cookies are small pieces of information stored on your computer by your browser to customize what you see on a webpage. The cache is website information that is stored on your computer, so webpages will load faster. Clearing your cache and cookies can help resolve many browser functionality issues. Resolution if you are running IE 7.0 * IE 7.0: Operating system: - Windows XP 1.Select Tools | Internet Options. 2.Select the General tab. 3.Under "Browsing history," click Delete. 4.Click Delete files and then click Yes to confirm the deletion. 5.Click Delete cookies and then click Yes. 6.Click Close to close the "Delete Browsing History" dialog box. 7.Click OK to close the "Internet Options" window. 8.Close and restart your browser. If you are running a different system follow the basic steps above