Why does my Ecommerce conversion funnel always show 100% conversion rate in the checkout page?
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Situation according to Analytics: ======================== 12083 shoppers who enter the shopping cart page: 78.20% leave the shopping cart, which leaves... ...2636 that move on to the Checkout (payment) page and 0% drop out. They all convert! Now, I know this is IMPOSSIBLE. What am I doing wrong? Setup in Analytics: =============== Goal Type: Path Match Type: Head Match GOAL path: /cart.php?mode=order_message Step 1: Shopping Cart (NOT required) /cart.php? Step 2: Checkout Page (payment) /cart.php?mode=checkout
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Answer:
Head match can be a bit tricky to use as it will include for all the pages that include the certain url path. For example /cart.php? (step 1 example) will include even the goal pages. I recommend that you try using RegEx. A good way to check if your goal funnel works properly is the Goal flow report as it shows historic data.
Antoaneta Nikolaeva at Quora Visit the source
Other answers
In response to your issue, I would like to provide you an insight about the conversion funnel through https://blog.kissmetrics.com/conversion-funnel-survival-guide/. It will help you to understand the reason behind that observation.
Smith John
For your conversion funnel based problem, hope http://www.lunametrics.com/blog/2008/06/25/funnel-problems-google-analytics will help you.
Jeffmor
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