Canara bank surah al I need my account detail?

MY tax credits have been paid in to wrong account, it to a account I can't access. What should I do?

• I get both child benefit's and Child Tax Credits. I have been having problems with one of my bank accounts, Natwest keep freezing it and removing it from online banking So I can't access it for no reason. I have complained to natwest but have got no where so far. Any way a month ago because of this I phoned up the child benefit's and tax credits offices and asked for my bank details to be changed and for both to be paid in to my other account at a different bank. So i would be able to access the money. I have checked my bank account today to find that only my child benefit's have been paid in. and that even though I phoned and gave them new bank details it seems they haven't changed the bank details for tax credits and have paid them in to the natwest account that I can't access. What should I do? Do I have grounds to complain. As I did phone up a month ago and insisted that they changed the bank account and did give them the new bank detail. Is it there fault for paying in to wrong account. Can I insist that they recover the money and pay in to correct account. I really need this money its a few hundred pounds that I can't afford to loose it. I can't see what more I could have done than phoning up asking for bank details to be changed and giving new bank details. Any advice would be much appreciated Thanks in advance

• Answer:

  You need to sort out your account with Natwest, if the cash is there laying then you need access to it. Simply call Tax Credit office again and complain that you did not receive your payment because of their system not being updated after you contacted them. Start a complaints procedure with them and hopefully between that and Natwest you'll get all monies that were due to you.