What happened to my avatar on my My Yahoo page?

Yahoo avatar and roadrunner page?

• every time i got to move on to the next page when im changing my avatar a road runner page pops up saying that it couldn't find yavsearch.php because it's not a real web address, but im not typing in a web address all im doing is clicking the next button, and it does it. and it's really starting to tick me off, because it doesn't matter what computer i use it does it. what do i do, before i through my computer out the window, or send a nasty message to yahoo, because i have no doubt that this a problem with yahoo, since im changing my yahoo avatar

• Answer:

  Yahoo! doesn't offer technical support for the Yahoo! Avatars service. You may want to check out this posting and contact your Internet Service Provider about the issue: http://www.billhartzer.com/pages/time-warner-and-road-runner-attempting-to-monetize-by-hijacking/ . However, there are a few things that you can do in regards to your computer system first: - Refresh the page - Click the "Back" button on your browser and try again - Check your Internet connection - Run a virus scan - Clear your browser's cookies and cache. Before clearing cookies, make sure you know your passwords to sites. CACHE: In Internet Explorer, see http://www.microsoft.com/windows/ie/using/howto/customizing/clearcache.mspx In Firefox, click the "Clear Cache Now" button under Tools > Options > Privacy > Cache. In Safari, under the Safari menu is an option to Empty Cache; select this. COOKIES: In Firefox, do this under Tools > Options > Privacy > Cookies > Clear Cookies Now In Internet Explorer, do this under Tools > Internet Options > General > Browsing History > Delete > Delete Cookies > Yes In Safari, select Preferences from the Safari menu and click Security. Click Show Cookies, then click the option to Remove cookies. Then, restart your computer. - Update your web browser. The latest version for Internet Explorer is 8 (http://www.microsoft.com/windows/Internet-explorer/default.aspx ). The latest version for Mozilla Firefox is 3.0.10 (http://www.mozilla.com/firefox/ ). - Make sure that your Adobe Flash Player is updated to the latest version (http://get.adobe.com/flashplayer/ ) - Try accessing Y!Avatar through a different web browser than you usually use like Internet Explorer, Mozilla Firefox, Opera (http://www.opera.com/download/ ), and Safari (http://www.apple.com/safari/download/ ). - Try to access the Yahoo! Avatar service later NOTE: This is the category for questions pertaining to Yahoo! 360. You may want to post future questions about Y!Avatars in the Yahoo! Products > Other - Yahoo! Products category.