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What is the automated provisioning?

How do you like automated answers to your phone calls? (Press 1 for this -- Press 2 for that)?

  • Are you likely to hold for long amount of time believing that your call is 'important'? Or do you press "O" right away hoping for a real person? It seems these automatic responses are popping up everywhere.. including Yahoo Answers.. (Have you noticed)..When you have a suggestion and use the link to tell them what you think, almost instantly you receive an automated e-mail back letting you know it's been received. A day or two later they send a survey asking an opinion to how satisfied you are with the resolve of the issue.. but no details on how it was resolved. Is the forum the only area that receives an actual response, I know e-mails to Yahoo (sometimes) works... but this "Tell us What You Think" button doesn't seem to.. Why is that? And if automated responses is all it gives.. why have it at all? What automated responses do you deal with..or choose not to?

  • Answer:

    I look at automated answers as part of life that we have to tolerate now. Just like insects that are a nuisance. Like a fly, ant, or spider that has found it's way into my home uninvited. Pressing 0 is often now not an option. For when they want me to speak an answer, I cough or clear my throat until they get me to a person. :) The person who answers the phone sets the first impression, the tone if you will for the company you are calling. To have that be a machine answer the phone is rude. Now what really eats me is when they require a spoken response and my kids are being loud or one is crying and the machine thinks I spoke something and keeps asking me to repeat it because it didn't quite get it. As for the 'Tell us What You Think" button....I don't respond. Machines should not replace a person when it comes to customer service. It is simply not good customer service!

Craptacular Wonderment at Yahoo! Answers Visit the source

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Other answers

CW, I totally agree with you on the annoyance factor of automated responses that take you several levels deep before getting the info you need at best. I would like to point you to a great website, that helps eliminate this hassle. It tells you exactly what to do to get a human response for tons of US Companies in all industries. It is maintained or at least started by an individual named Paul English. I hope this helps you get back a few minutes of your life. Check it out http://gethuman.com/us/

Coupe60

if you would like to know how i REALLY feel, press <control, alt, delete> NO NO!! just kidding!! but that's how it feels. the cost cutting measures some companies use trade off any benefit by alienating their users. the eventual plan is to put us all online to reach them, so the phone menu is deliberately difficult to navigate. that's MY theory! oh for a real person ANYWHERE... even a bumbling nincompoop who knows NOTHING but actually cares enough to try.

patzky99

The worst, for me, is when I get an incoming call to my home, and it is a recording saying "please hold for an important communication". ???? Hello, did you really just call me and have your computer to tell me to hold on the line? I have no idea what they want, because I hang up. As for placing calls and getting the "press one for x" option, that gets me because I have a rotary dial phone in my kitchen. A nice heavy receiver from the 60's, which I bought on eBay! I'm nostalgic and wanted to feel that dialing motion and hear the clickity-clicks as the rotary spins back after each digit. :) I've noticed lately that they rarely even say "if you have a rotary phone, please remain on the line for assistance"! I've had to go to another phone if there is no option but to push a button. However, I am a fan of sometimes being able to get information without talking to anyone. This includes bank balances, credit card recent transactions, etc. I liked when banks started allowing totally automated service. I've now moved to using on-line services for this, but really didn't mind the phone one. Though when I called those, I choose to call an automated service (there was a different number to call for a live person).

herding cats

I know, this is so annoying....I just press 0 and try to speak to a real person...I get this all the time, when I call the bank, or internet company...can't stand it...

Nita and Michael

nobody gonna read that... thanx for my 2 points!

allamericangirl_2010

i think its because they dont have time to answer everyone email but you can email the yahoo answer team [email protected] that is a real person and they will respond to you're question

♠♥Melvin♥♠

I press 0 and keep pressing 0 until someone gets on the line. If I receive an automated response, I delete it. If they send a question about my satisfaction, and nothing was done, I let them know.

My world

THEY SUCK!!!!! I HATE IT WHEN YOU CALL A NUMBER AND ALL YOU HEAR IS MUSIC!!! OR THOSE COMPUTERS THAT YOU HAVE TO SPEAK TOO!! THEY ARE WORSE... "SAY ASSISTANCE FOR ASSISTANCE" SO YOU DO, THEN IT TELLS YOU THAT IT COULD NOT UNDERSTAND WHAT YOU ARE TRYING TO SAY!!! OR WHEN THEY WANT YOUR POSTAL CODE P AND T ARE THE WORST ( i live in canada) YOU HAVE TO REPEAT IT FIFTY TIMES.

Chrissy

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