I have a virus that malwarebytes tells me is 2 trojans and 1 hijack. but it cannot successfully remove them?

• after running a full system scan with malewarebytes it finds 2 trojans and 1 hijack. i follow the steps to remove them. then it says to finish/complete the removal, i must restart my computer. but after i restart it, and run the scan again, they are still there. i clicked on details or more info or help or something to that effect and i got the following info: C:Documents and Settings\All Users\Application Data\Avira\Antivir Desktop\addr_file.html [WARNING] The file could not be copied to quarantine! C:\Documents and Settings\All users\Application Data\Avira\Antivir Desktop\addr_file.html [WARNING] An exception has been identified! so for some reason the virus cannot be copied to quarantine and is creating an exception for itself somehow. i am running in safe mode and after the scan ive tried SUPERantispyware followed by ccleaner to no avail. we just got rid of a virus a couple weeks ago that took over the whole computer and kept popping up fake antivirus messages and we could not even get into the controll panel or use ctrl+alt+delete when not in safe mode. this time it keeps redirecting websites when we use the internet. weve tried both avira and panda cloud and when not in safemode they are constantly detecting viruses, as soon as you click "remove", it scanns the computer and another virus detection thing pops up. over and over. im at a loss can anyone possibly help?

• Answer:

  Follow this instructions to Remove Virus in you Computer. Restart You Computer Safe Mode with Networking 1. Log out and reboot your machine. 2. When the machine starts the reboot sequence, press the F8 key repeatedly. 3. Select Safe Mode with Networking from the resulting menu. 4. Login. If the malware has changed your password, try logging in as Administrator. By default, Administrator has no password. 5. The machine will continue booting, but the Windows desktop will look different. Then in The Safe With Networking .Download by using Rkill press here http://www.bleepingcomputer.com/forums/topic308364.html Download and Scan By Using Malwarebytes’ Anti-Malware http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=contentMain;contentAux Download and Scan By Using Super Anti-Spyware Press here http://www.superantispyware.com/ Download ATF is a new, freeware, temporary file cleaner for Windows, IE, Firefox and Opera with a simple, easy-to-use interface. The main screen allows the user to either clean all temporary files, or select files for cleaning. The program also knows if Firefox and or Opera is being used, and gives the option of cleaning the temporary files associated with those applications. ATF Cleaner provides the user with a window showing the total bytes freed upon completion. The program is small (36kb), quick to run and no installation required. to Download ATF Cleaner press this link http://download.cnet.com/ATF-Cleaner/3000-18512_4-89432.html Download and Scan By using Remove Fake Antivirus 1.64 press here http://www.softpedia.com/progDownload/Remove-Fake-Antivirus-Download-127588.html After Finish Scan and Remove all Virus,Restart you Computer to be Normal. Then Download and Scan again By using Norman Malware Cleaner Press here http://www.norman.com/support/support_tools/58732/en This is to make sure you Virus, Malware, Trojan, Worm, Rogue Fake Anti-Virus, Hijack Web Browser, Pop up Advertisements, Rootkit and Spyware it is not on you Computer Forever. Please give me the feedback and Rate Me