How can you remove a Trojan.zlob from your computer, if your antivirus can't remove it for you?

Ha! This happened to me.. Say goodbye to music files, pics, and everything else. What you'll have to do is find your original restore disks that came with your computer and just run them through. ALSO AND MOST IMPORTANT dont even think about trying to put ure files onto a usb drive. Youll transfer the virus right back to your cpu. Just run the disks through and it will be fine.

Disable System Restore (Windows Me/XP). Update the virus definitions. Run a full system scan and delete all the files detected. Delete any values added to the registry. Reset the Internet Explorer home page. Reset the Internet Explorer search page. For specific details on each of these steps, read the following instructions. 1. To disable System Restore (Windows Me/XP) If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer. Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations. Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

VIRUS REMOVAL: this is a realll P.I.A. !!! THE 1ST PART YOU NEED TO DO offline: run anti-virus program run anti spyware program shut down System Restore clear cookies clear temp files clear history clear pre-fetch folder clear out ALL emails starting at 2-3 days ago or when you 1st knew you were infected in: ALL folders sent trash junk bookmarks or favorites folder in I.E. or Firefox as you can see,there's QUITE a bit of work ahead of you. shut down System Restore: virus/spyware can hide in your system restore points so we shall delete all previous restore links hiding places by turning system restore OFF. later,when we finish,we'll turn it back on,set up a new [ CLEAN ] restore to work from in the future. hopefully,lol,you'll never need it ! XP Home: start all programs accessories system tools system restore settings drive [c] settings check the OFF link VISTA: start control panel performance and information tools open disk clean up select o.s. [c] select more options select system restore and shadow copies select clean up XP Home & Vista: start control panel internet options general clear cookies clear temp files clear history and set history days to keep to 0 clear temp files not all your temp files will be removed so easily,so we need to do this manually as well. start my computer [ or just computer in Vista ] windows temp file click each file and delete Clear Pre-Fetch Files start my computer [ or just computer in Vista ] windows prefetch file select all press delete key on keyboard empty recycle bin run anti-virus and anti-spyware programs again when your protection programs find any pirates,DELETE them,do NOT quarantine !! should you NOT have ANY protection programs installed: Avast--anti-virus AD Aware--anti-spyware Spyware Blaster--anti-spyware blocker Rootkit Revealer--anti-rootkit Arovax PC Tools Firewall--firewall to replace MS's deficient firewall [ turn that sucker OFF ! ] and replace with above. replace windows firewall with PC Tools firewall install Arovax protection and choose protection for internet explorer if you use it,firefox if you use that or opera if you use that install spyware blaster and set for internet explorer and/or firefox protection should you choose to install Firefox web browser [ and you SHOULD ] here are some Firefox Security Extensions to install CallingID Link Advisor Finjan Secure Web Browsing No Script Dr. Web SafeDownloads http://browseraddons.friendpages.com... now it's time to set up your new [ clean ] restore point XP Home: start all programs accessories system tools system restore settings drive [c] settings check the ON link Vista: start control panel back up and restore center create restore point create restore points on selected disks select drive click create apply and ok FINALLY.... SECURE COMPUTER: NEVER !! : open an email from: anyone you do NOT know/trust anyone purporting to be/from: Microsoft your bank your creditors your government your financial company/ies even your lawyer/s or church UNLESS you have a prior agreement with them online petition contains attachment/s SAFE EMAIL SET UP: YAHOO: open options link on your email page select spam Spam Protection Choose the tools you'll use to protect your mail account from spam. Not sure what tools you need? Take a look at our Setup Guide for help. Spam Filter SpamGuard is ON For messages SpamGuard identifies as Spam: Immediately delete these messages upon receipt. (Note: If you choose this option, you will not be able to review the messages before they are deleted.) When I mark a message as Spam, in addition to deleting the message: Add the sender's email address to my blocked addresses list Image Blocking Block images in messages that SpamGuard thinks are spam [ possible but 1 or the other ] Block all images until I've had a chance to look it over Block Addresses Block addresses from which you don't want to receive mail. Add Block Enter email address (or domain) to block: GMAIL: Gmail has an EXCELLENT spam filter,learn to trust it. Spam Filtering is automatic,unlike Yahoo. Gmail offers a second way to protect your inbox by using filters. 1st,you need to create labels [ folders ] to store your filtered email in. then create the label filter. SETTINGS:FILTERS: Create a new filter Create a Filter Choose search criteria - Specify the criteria you'd like to use for determining what to do with a message as it arrives. Use "Test Search" to see which messages would have been filtered using these criteria. From: Has the words: To: Doesn't have: Subject: Has attachment after you fill the above out,you go to label [ folder ] selection. MSN HOTMAIL: on your email page,select options then more options Junk e-mail Filters and reporting Safe and blocked senders choose from these choices: Safe and blocked senders Safe senders Manage who is allowed to send you e-mail. Messages from safe senders will not be sent to the junk e-mail folder. Safe mailing lists Manage which mailing lists are sent to your account. Messages to safe mailing lists will not be sent to the junk e-mail folder. Blocked senders Manage who is blocked from sending you e-mail. Messages from blocked senders are automatically deleted. WINDOWS LIVE MAIL: JUNK E-mail Options: safe list only permanently delete suspected junk e-mail Safe Senders: add e-mail addresses to your safe list here check: also trust my Windows Contacts automatically add people i e-mail to the safe senders list Blocked Senders: add senders addresses here to create a blocked address list International: Blocked Encoding List: choose the language pack you do NOT want downloaded into your inbox here Phishing: check: protect me from potential Phishing emails move phishing emails to junk apply & ok Windows Live Mail has 2 other options: Tools message rules mail conditions: where you choose: from to subject content and more Message: junk e-mail add to: safe senders blocked senders Web Browsers: Internet Explorer: XP Home & Vista: start control panel internet options general history: clear history set days to keep to 0 Privacy: advanced override First-party Cookies: Accept Always allow session cookies Third-party [ spyware ] Cookies Block ok Content: content advisor Enable ratings: set content you do NOT want permitted Approved Sites: add websites that ARE allowed ALWAYS here apply & ok Advanced: Phishing Filter enable Security: for Internet--Trusted Sites--Restricted Sites custom Enable Protected Mode Custom Level: XP Home: Active X: uncheck each active x control marked: unsafe unsigned Vista: be sure Active X controls and plugins is marked disable as well as Automatic prompting for Active X controls and download unsigned Active X controls and Initialize and script Active X controls not marked as safe XP & VISTA: Access data sources across domains-disable Allow scripting of Internet Explorer web browser control disable Allow script-initiated windows without size or position disable Allow websites to open windows without address or status bars disable Don't prompt for client certificate selection when none exist Navigate sub-frames across different domains disable Use Phishing filter enable Allow status bar updates via script disable now for your Restricted Zone,EVERYTHING should be disabled EXCEPT: Pop up blocker Phishing Filter [internet,trusted,restricted] download signed-PROMPT auto-prompt-DISABLE binary & script-ENABLE download UNsigned-DISABLE download UNsafe-DISABLE run active x-ENABLE download SAFE -ENABLE Spy Sites Stop Web Sites from installing Spyware, Sleazeware and Cookies on your PC SpySites includes a database of over 4,600 known Spy/Sleaze sites and guides you through the simple process of including them in Internet Explorer's Restricted Zone and setting policies to prevent them from performing intrusive acts on your PC. By setting the policies for the Restricted sites zone to a very high level of security, you can be assured that any web sites added to the Restricted sites zone cannot do certain things which could compromise your privacy and security such as installing and/or running: Spysites http://camtech2000.net/pages/spysites_pr... Pre-Fetch File Cleaning pre-fetch files are "cached" or stored copies of files/websites you visit each session after a period of time,these files hog up a LOT of disk space for this reason,i advocate the deletion weekly of those space hogs some claim that windows will automatically remove files older than 7 days I have found MY pc does NOT perform this task so I do it manually what happens is,when you go to a website,your pc looks into your pre-fetch file/folder to see if that website is "cached",stored there FIRST this gives you a faster website load,BUT,you get the "cached" version and NOT the NEWEST version unless you have "check for newest version" checked in internet options it may take that website 1/2 a second longer to load but,you'll get the newest version loading each time as added security,spyware removers often miss these files,so delete them manually. My Computer,disk drive [c],windows,pre-fetch,view,select... all,select delete same situation with Temp files: Temp File Folder i use Disk Clean to clean up extraneous files i no longer need however,every time i use Disk Clean,it DOESN'T clean out Temp Files! solution? My Computer,local disk drive [c],windows,temp you can safely delete each temp file there. i leave the most current [that day] alone. also,do not delete any FOLDER there folders have a folder icon,leave alone [ Vista,it's Computer ] Firefox Web Browser: tools options content check block pop ups load images automatically: exceptions: enter those websites addresses that show up on pop ups that appear AFTER you close a browser window also add those same urls to Privacy Cookies Exceptions there are a number of kewl Security add on firefox extensions i use and they are: CallingID link advisor Dr. Web [ link checker ] Finjan Secure Web Browsing No Script SafeDownload http://browseraddons.friendpages.com... IF you follow all the above suggestions,you'll not have the Fort Knox of computers,but Dammed close !

Do yourself a favor and please don't listen to the people telling you to run all sorts of antivirus. There is absolutely NO way to be sure that everything has been removed. When someone creates a malicious program, they test it against all sorts of antiviruses before they release it. Backup documents, restore the computer. It's really the only way, don't set yourself up for the same thing down the road... or a stolen identity.

First, turn OFF System Restore. If you leave it on and you have to Restore your puter later, you'll just re-infect the thing!!! Second, go to this site and USE it! ::: http://support.f-secure.com/enu/home/ols.shtml You want to do this because your onboard anti-malware progs may be infected, too. Once you know they're clean THEN Update and Run them! Then, if you want/need to you can follow spywaredr's (Answer 5) LONG list of suggestions.

try GarbageClean antispyware from http://www.SecureMyWindows.com to remove Zlob

One of your problems is you are using Norton. The other is that Trojan may not be a Virus it may be Spyware and Anti Virus programs will not remove SpyWare. Try AD-Aware 2007 and SpyBot Search and Destroy to clean out the Spyware. They are both free programs. For a Free anti virus program, when you get tired of paying good money to Norton, use AVG Free or AVAST. They both are higher rated than Norton.

AntiSpyware Programs normally remove Trojans! AVG AntiSpyware http://www.free.grisoft.com Emsisoft A-Squared 3.0 http://www.emsisoft.com Ad-Aware 2007 http://www.lavasoft.com Comodo BOClean http://www.comodo.com Also download the free version of BitDefender. This is like a back-up antivirus.. It is compatable with most, for the reason being that it does not protect, but only scan, update, remove and quarantine.

Superantispyware constantly adds zlob variants to its database, so Superantispyware should remove it: http://www.superantispyware.com/ In the event that Super... doesn't remove your particular zlob trojan, then Roguefix definitely will: http://www.internetinspiration.co.uk/roguefix.htm