Problem with my blu ray movie?

Not sure if I have a problem with Blu-Ray player?

• I own a Sony Blu-Ray player (S-300) and have been having problems playing a few select discs. Some won't play at all (blu-ray's), sometime get message of "cannot play disc", or sometimes movie will start to play, and then just freezes. No problem playing DVD's, just a few blu-ray's. Anyone have same problem? Anyone ever heard of a "cleaner" disc which cleaned the machine itself? Purchased player as refurb, so I don't know if it's a disc or player problem. Thanks, in advance.

• Answer:

  There is nothing wrong with it. You need to update the firmware. It is software that gives your player expanded playback capabilities as well as helps items play better. You have to go to sony's website and dl the file. You may need a few different programs to get it done but all the instructions should be on there site with how to do it. You can also contact sony's customer support and just order the firmware update disc and they will send it to you. You may have to pay shipping and handling though.