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Comcast internet help?

Can you help with Comcast high speed internet?

  • For the last 5 days our internet connection is on and off (more off than on!). The techies came two times, checked the signals. They said the signal is OK and the internet worked in their presence! But it just lasts for 2 minutes. We have tried reseting the modem but it doesn't work. The only thing that seems to work is when we unplug the coaxial cable that comes to the modem, this connects the internet for 2 minutes but then it goes off again. When the internet is disconnected the Power and Send lights are on, Recieve light blinking. Modem: Motorolla

  • Answer:

    I had a similar problem with mine and when an experienced tech came out and checked the line, it turned out that there was an electrical backfeed from one of my neighbors. Keep bugging the cable company until they fix it. If you complain enough, they'll devote enough time to find out what the real problem is. At the very least, you shouldn't be getting charged for times when it's not working properly.

roya_ps at Yahoo! Answers Visit the source

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AH!!! my GF aunt had this SAME problem with the same internet! The box is bad and you need to replace it... argue with them on the phone and they will get you a new one! when i mean argue, i mean tell them who the boss is!

blizbiggy

If you are having intermittent problems and the cable line is ok there's is two possible problems. Either your transmit level is two low or two high(transmit is frequency in which the modem recieves info and responds back to the head end) Or the modem is bad. Usually if you purchased the modem from comcast you will have a year warranty on it, but if your renting it then they have to come swap it with a new one.

Tha Cable Guy

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