TIme Warner Internet HELP?

Help! packet 8 voip/ time Warner Internet/ linksys router... At wits end?

• I have been on the phone with tech support since thursday with ither time warner, linksys or packet 8 support. I am so frustrated and at my wits end. This issue is that my voip phone ( packet 8) has static . So far I have had the router ( wrt546 V8 wireless router 1X1) programed ,, quality turned up, port forwarding . Still issues. I called time warner and got the highest speed availble, since doing that I lose my internet a couple times a day. .... the phone when it is working is a little better sice doing that. The phone has been reprogramed a million times. The phone is no where near the power source and the packet 8 modum is not near the phone. The phone people tell me that it is loseing packets time warner says nope signal is strong and that is nonsence. I made sure that my internet was not on a splitter and that the cord that goes from the wall to the modum is less then 6 feet. I have tried everything and everyone gives me a diffrent answer. Please help!

• Answer:

  It's probably a contention problem between the wireless phone and the wireless router. I've had this before where the two will compete over the 2.4 GHz wireless band. The result is static on the phone, loss of internet and or phone when both are being used and flaky results overall (disconnects, dropps, etc.) My suggestion is to first make sure the base of the phone is away from the router. If that doesn't help you should switch the channel that the wireless router is using. All wireless devices have a "sub channel" that they use. All Linksys routers default to using channel 6. So, it's very possible that someone else in the neighborhood could be using the same channel and interfearing with your setup. It's also possible that the phone is using the same or a close channel. I would set the channel on the wireless router to something like 11. It's on page 9 of your Linksys manual or check this page out: http://www.linksys.com/servlet/Satellite?childpagename=US%2FLayout&packedargs=page%3D2%26cid%3D1115416835852%26c%3DL_Content_C1&pagename=Linksys%2FCommon%2FVisitorWrapper&SubmittedElement=Linksys%2FFormSubmit%2FProductDownloadSearch&sp_prodsku=1149562300349 Another long shot possibility is it's a QOS setting (Quallity of Service). What this does is it rates the priority of the traffic going across the line. So, if VoIP is rated very low, all other traffic will get precidence. If the quality is turned up and the QOS is down, then it could be the router dropping the packets as the VoIP traffic is trying to take up too much bandwidth. If you've had someone go through the router, this is probably not an issue. It would first try changing the wireless channel. Good Luck.