HP printer won't print in color?

I have a HP Color laserjet 1600 printer just six months old which doe not print Red, HP is not solving issue?

• TheHP Color laserjet 1600 printer is six months old and is in warrenty. it is now not printing Red, The engineer checked and asked me to replace the the original majenta catridge supplied by HP as part of the printer at my cost. The catridge is 60% full and is original which costs around Rs. 4000. Now they says that the printer warrenty does not include consumables and i have to replace it my own. it will cost 30% of the printer price. I heard these printers have a common problem with printing majenta color. any one having any idea to help?. If there is no guarantee why hp speaks of its genuine advantage?

• Answer:

  Sadly, the most likely problem is the ink cartridge. You can try some things I have done to get extra life out of it. Also note just because it is a new cartridge does not mean it is full when you take it out of the package. Remove the cartridge and shake it, reinstall and try it, if that doesn't work buy a refill kit, or buy just the red ink with a syringe and needle you can add ink. It is not too difficult, many times they have 3 different colored plugs, remove the plug fill with ink, replace the plug and try it. Some times there are no plugs. In that situation you will need to drill a hole. Most refill kits include a drill bit. Instead of using a drill motor, use a battery powered screw driver, if you can or a manual drill motor sometimes called a brace or speed twister. Kits have the instructions, it’s not that hard. Also take a clean paper towel and clean the nozzle area carefully. If none of this works then it is a electronic component.