How Do I Scan On A Printer/Scanner?

How do you scan a document to your computer?

  • I'm using an HP Photosmart C5550 All-In-One Printer and I use Vista. I pressed "Start Scan" on the printer and then selected "Scan to Computer" but whenever I do that I get this: Scan Problem: Try starting scan from computer. Refer to documentation for details. So.. When I "refer to documentation" it tells me to press "Start Scan" and then select "Scan to Computer". Which I did? I made sure that the USB connection between my printer and computer wasn't disconnected and it was fine. Also, when I press Scan to Computer, I should get a pop up on my monitor so I can edit and that fancy stuff, but I don't. Does anyone know how to fix this? Or does anyone know how to start the scan from my computer? The manual says nothing about scanning FROM your computer TO your computer.

  • Answer:

    The documentation is wrong on that model. First of all, lets start fresh. Power on the HP and remove the USB cable from the scanner. Begin setup and you will reconnect the USB cable to the scanner only when the program advises you and not before. Let it finish setup. REBOOT the computer and windows will find the new hardware. Go in your startup menu and look under HP folder. Click on HP SOlution Center. You will see the SCAN button on the left. That's it. It will power on the scanner light and you are set to go.

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