how to print a receipt to a particular printer?

My Receipt Printer And Cash Drawer Don't Work (Urgent)?

• So, the Dell computer at my work place got a virus recently. I repaired the computer, cleaned up the virus and everything works great. Except for 2 things- the receipt printer and cash drawer. The computer uses QuickBooks Point Of Sale Basic 2007, and it cannot open the drawer or print a receipt because it does not detect them. When I go to install the receipt printer, an Epson TM-T88IV, I can't. It simply does not appear in the list of install-able receipt printers. The printer has power, and everything (I believe) is connected. When I try to proceed with the install anyway, I get a message that says 'Operation Cannot Be Performed, Print Spooler is not operating'. But I've made sure my print spooler was running, I turned it on myself in 'Services'. When I try to install the Cash Drawer, it literally redirects me to the receipt printer screen. I don't know why, do I need the printer to have a cash drawer? Also, as soon as the virus hit, the store's owner started flipping the surge protectors on and off because he didn't know anything else to do, I'm the only one of the employees that can work a computer well. I need to know what's wrong with this- is the printer broken, is Quickbooks broken, or is the computer broken. The store is closed down until this is fixed, and I need it fixed now.

• Answer:

  First, be aware that the cash drawer should be plugged into a port in the receipt printer. The port looks a lot like a telephone plug. Oddly, it is the receipt printer that typically tells the cash drawer when to open. You likely need to install the drivers for the Epson printer. When you do so, it should automatically detect your reciept printer. It may not, however, if you have a serial printer. In that case, you'll need to determine the port (e.g COM1, COM2, etc) and set this appropriately in the print driver. Good luck!