How does the scan work on my printer?

Why does my HP printer work great except for when it needs to SCAN?!?

• I have an HP that features: copies/prints/scan/wireless/web. Well SOMETIMES it will scan just fine, seldomly. I have scanned one of 3 documents. Every time I hit scan ... the screen says "scan error try to scan from your computer or see documentation for troubleshoot". I dont have documentation anymore and the first part doesnt even make sense to me. I did printer reports and wireless reports and its all OK or YES. It will copy and print EVERY time. But when it comes to scanning .... :/ Ideas fast please! Thanx!!

• Answer:

  What are you scanning to? A computer? A USB? An external hard drive? It could be that there's a limit imposed on the file size and if you're trying to scan too many pages, or something that is too high-resolution, it's not getting carried over. EDIT: I would delete the printer from the print queue (control panel > printers & faxes) then re-add it. If this doesn't work, try scanning with preview or imagecapture. I personally do not rate HP printers, least of all the photosmart series.