Why doesn't YouTube work on my computer at all?

I bought a computer 4 weeks ago. The DVD and movie burner doesnt work. It doesnt even read cds. What do I do?

• When i first bought we burned one cd and it no longer reads cds when you put one in. It doesnt even recognize cds. It tells you to please install disc, even though there's a cd in it. We dont know if this is a problem that we should take it back or if its something technical they we should take to a computer specialist. We saw a cd/dvd burner at the store that you could add on, but we're not sure if it will work.

• Answer:

  If the computer was purchased new, then I would suggest taking it back to your place of purchase, they should be able to offer repairs or replacement provided you still have the receipt of purchase. Otherwise you can reference a customer number on a sticker attached to the back of your computer case and contact HP/Compaq and explain your problem to them, they will most likely tell you that you will have to send the computer to them for repairs and you will be responsible for shipping costs from your house to them. I wouldn't recommend purchasing another drive as installing it might void any warranty you have currently.