How To Fix This Blue Screen Of Death Problem?
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Hi, I have had this twice now, once just now and the other time a week ago. I have no idea how to fix this or what the problem even is so any help identifying or explaining the problem would be greatly appreciated. This is what windows tells me after restarting: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 2057 Additional information about the problem: BCCode: 1000007e BCP1: C0000005 BCP2: 94824AAA BCP3: 8AD1372C BCP4: 8AD13310 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\022912-45692-01.dmp C:\Users\James\AppData\Local\Temp\WER-77… I am on Windows 7 Ultimate. I have both the .dmp files created after the blue screens, however I can not open them. Thanks again
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Answer:
Best way would be to quit using Windows, the only OS that has the Blue Screen Of Death (BSOD). Use Linux and never have to worry about BSOD, viruses, malware, etc. The next best would be to safely get rid of your virus infection after which you must use proper system security measures. Read bellow for both: You cannot safely, effectively and completely remove a virus infection in a Windows environment, as your operating system and antivirus protection can and will get corrupted. Here is the best way to remove a virus: What you should do if you know or suspect that your Windows computer was infected by a virus, worm, trojan or other malware: Go to a different, healthy, non-infected PC or laptop and download both the BitDefender and the Kaspersky Anti-virus Recovery CD's (free downloads). Download links for both: http://download.bitdefender.com/rescue_cd/ http://support.kaspersky.com/viruses/rescuedisk Burn both downloaded iso files to CD with an iso burner software. If you do not have an iso burning software installed, I recommend getting the CDBurnerXP (free software) from here: http://cdburnerxp.se/ Once you burned the recovery CD's, return to the infected computer and put the BitDefender Anti-virus Recovery CD in your CD/DVD drive and boot from CD (set your boot up options in BIOS to CD boot as first option if it does not boot from CD at first) Once your infected computer boots into the Recovery CD Linux environment, first update the virus definition database from the Internet server, than perform a complete scan of your desktop computer or laptop (all hard drives and/or partitions). Remove (delete) any infections found, and shut down your desktop computer or laptop. Remove the BitDefender Anti-virus Recovery CD and insert the Kaspersky Anti-virus Recovery CD. Repeat the same procedure as for BitDefender above. After scanning with those 2 Anti-virus Recovery CD's, your system should be virus free, and will function properly again. BEST SECURITY MEASURES FOR A WINDOWS operating system computer or laptop: Never use any Internet Security Suite, just install separate, different programs for protection, from the ones listed bellow: Do not use McAfee or Norton antivirus, they both suck. Also anything made by Microsoft sucks. The best pay antivirus programs are BitDefender or ESET Nod32. The best free antivirus programs are Avast and Avira AntiVir. Install 2 antivirus programs, one to run at all times as live, active protection scanner, and another just for on demand scans when you have doubts about any file. Also install MalwareBytes, at least the free version. You will also need a good firewall to protect your system from attacks. First test your firewall with this little leak test utility: http://www.grc.com/lt/leaktest.htm You will see that it will penetrate your Microsoft Windows firewall. It is common knowledge that the Microsoft Windows firewall sucks. Install Zone Alarm or Comodo Firewall (both are free). Zone Alarm is the best firewall ever. Rerun the firewall leak test and you will see that it cannot not penetrate Zone Alarm or Comodo, you will get a prompt asking if you allow communication or not, just choose NOT. Install CCleaner to clean your temporary files, cookies and temporary internet files. It will also allow you to remove programs from your startup list (speeds up your system) and any unused registry keys and other unwanted stuff. Just be careful how you use it not to cripple your Windows operating system. http://www.piriform.com/ccleaner/download/standard For your web browser, use either Firefox Mozilla, Opera or Google Chrome. http://www.mozilla.org/en-US/firefox/new/ http://www.opera.com/browser/download/ http://www.google.com/chrome DO NOT USE INTERNET EXPLORER (IE), as it is the worst browser, and it can be easily attacked and infected. As an added security measure, also install the WOT (Web of Trust) tool to all your browsers. It rates all websites, blocks access and also alerts you when you open an unsafe website, thus preventing most internet attacks or virus infections. http://www.mywot.com/ Good luck.
jma at Yahoo! Answers Visit the source
Other answers
There can be many things that cause the blue screen. Sometimes if you overclock your cpu beyond it's limit, it will do the blue screen. What I would check, is to see if your CPU is overheating, maybe your heat sink is not sitting correctly. Or your heat sink is clogged up with a lot of dust. If this is the case. Clean your heat sink so the air can flow through the fins. If it's clogged up, then it cannot cool the CPU. Also check that your exhaust fan is working, as this is used to suck the heat out of the case. Hope this helps.
Cueball
Check your ram. When you boot your computer, hit F8 until you get a list of options. Hit scan for memory errors. The other option would be to take out one stick of ram and see if the problem persists. If it does not, it was that stick of ram that was faulty. You'll need to replace that ram with new ram of the same type and speed.
Ben D
Is your computer a laptop? As a last resort you might need to fdisk, reformat your laptop hard disk clean and reinstall windows 7 ultimate. Before going that route, try following simple fixes to see if the problem goes away. Remove the battery and charger/ac adapter/power cord from your laptop, press and hold the power button for 20 seconds to discharge any residual current inside the laptop. This clears your RAM and is like a hardware reset. Replace the battery and charger/ac adapter/power cord and turn your laptop on. Boot in "safe mode". As it starts up press F8, the computer ask you if you'd like to start in safe mode. Highlight "safe mode" and press enter. See if your laptop works normal. If it runs normal now, do the following maintenance and tune up, Uninstall unnecessary programs and applications. Scan with a antivirus program Scan with a spyware/malware program DEFRAG C: CHKDSK C: Clean up and repair registry problems. Use external harddrive for all your future downloads. If the problem persists, did you check if it could be your laptop power cord or power source problem? Insufficient power might cause error messages that are misleading. Take the battery out and power on your laptop with the charger only. Make sure your laptop power jack and charger plug tip are securely connected. Did you notice the power jack loose? You can find laptop power jack on ebay. Fixing and soldering the power jack requires professional skill though. The charger green/blue LED should be on. If not, replace the defective charger. laptop charger has its own limited lifespan and does not last forever, consider buying a lifetime warranty charger online from company like topmic.com
Jenna Nguyen
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