I encountered a error message.

I keep getting this error message: "Internet Explorer has encountered a problem and needs to close."

• This always happens after I click on a link from a web page to open another window. Then, after I close that window, I get the error message. My web pages close and I have to REaccess the internet. The internet connection seems to be fine. This only started happening after I installed the software that came with my HP printer. It took a long time to install and my computer made a lot of noise durring the installation process. I've been getting these error messages ever since.

• Answer:

  It might be a resource issue such as lack of RAM if the HP software is actively running. However, you may want to rule out other things. See the foillowing: It could be a variety of reasons such as incompatible Add-ons, incompatible toolbars, lack of system resources (RAM), malware, Java problems, etc. Hard to say without knowing the error details. First run your resident security products such as antivirus and antispyware applications. If everything comes up clean, try uninstalling your toolbars such as Google or Yahoo through Control Panel, Add/Remove Programs. If the issues continue, go to Tools, Manage Add-ons and disable each one by itself to see if one of them is the culprit. If you are still having troubles, update your Java by following these steps. Assuming that you are in the Administrator account, go to Control Panel, Add/Remove Programs and uninstall everything that says J2SE, Java and Java Runtime. Reboot (some computers require a reboot to complete the uninstall process). Then go to the site below and download the most recent version of Java. Afterwards, in IE, go to Tools, Internet Options, Advanced tab and scroll down to the Java section and tickmark the "Use 1.6.2 (version changes with each update) for applet". Click Apply, Click OK and reboot (a reboot is required for some computers for the settings to stick). http://www.java.com/en/download/index.jsp Finally if everything above has been ruled out, you probably have a system resources problem. You can see if your computer can handle more RAM by going to Crucial.com and running a scan. http://www.crucial.com/index.asp It's important to note that everything takes RAM. Not only security products (such as active anti-spyware, anti-virus and firewall) eat up memory but your operating system, active browser windows, running applications (such as Word, Gaming, Messenger, Photoshop, etc) and malware