I am having some iTunes problems Help.

Brand new iPhone 4S problems syncing and itunes! HELP!?

• I got the new iPhone 4S from Verizon about a month ago, I just activated it yesterday. I didn't have any problems and it was easy to figure out. I synced itunes, from my laptop and didn't have any problems doing so. This morning, I used a music app, and it said I had to sync it from my computer, onto my phone. I plugged my phone in, and opened up itunes. Thats all I did. A message popped up on my computer screen saying that my phone had to be restored. I got my fiance, since he knows a lot about technology and he tried to restore it. The message said that I had to restore it using my phone settings, only thing was my phone was like on lockdown. It had a picture of itunes and USB plug. He downloaded new software. that itunes said to do, and then i would be able to restore my phone. That didn't work. It had a count down, and it was an hour long. After a hour was up, it said there was an error because of itunes. I got my sister's laptop and she tried it, well the same exact messages have been popping up, and i've been messing with it for 3 hours. I'm very frustrated its a brand new phone and having problems already! Right now, it is still downloading a software update, because I cant use my phone unless I do that, literally, I can't use it. I called verizon they said I have to make an appointment at apple store. Well I can't get one until feburary. Please someone help me with this!

• Answer:

  Connect the iPhone to your computer and launch iTunes. Turn the iPhone off (hold down the power button at the top of the iPhone) Hold down the sleep/power button and home button together for exactly 10 seconds, then release the power button. Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected The phone screen will be black and itunes will say your phone needs restoring . proceed with the restore (Even tho u did it before) - this may take a considerable time as it needs to dowload ios5 Be patient - and best not using your computer whilst its doing it (Incidentaly ensure you have latest itunes installed b4 you start the above) Good luck If the above dosent work try googling ( iphone DFU Mode)