What is the feature called when you "press 2 to ---" or press 3 to speak to customer service agent, on a phone?
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what is this called? my old house phone did this but now with our new phone, it doesnt let you press numbers what is this feature called so i can find it on a new phone ?
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Answer:
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Other answers
It is called IVR (interactive voice response). any phone with tone dialing should work with that. the capability of understanding the numbers being pressed by the IVR is called DTMF processing.
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