Question about international calling.

BT question (is someone there who knows BT's international calling plan? )?

• Hi is someone there who knows BT's international calling plan? (landline contract). Basically i sign for this contract, and i m using it regularly. the problem is, i ve recently received a letter from BT regarding this, they accused me to use it too much (not only for my personal purpose, but also for business and other stuff) and in this letter they wanted me to use it for no more than 10hours a month... 1st of all i m calling my familly a lot abroad (europe and us) so i find rude that someone who for sure ain t got a clue about the people i m calling tell me that i m using my phone for business purpose. secondly, BT stated in that letter that if i m not stopping calling for less than 10hours a month they will cancel this contract without my approval. this is where i gone mad..do they think that they can only take advantage of people ? who the hell on the earth got the right to tell me how many hours i m supposed to call everymonth when i sign an unlimited international call and paying my bills every month on time? is there any law to protect customer on these circumstances? so i would like advice from people to tell me where i should go and complain and i should do. This situation is unfair and rude from BT

• Answer:

  Fair usage policy unfortunately. They only let you have so much time. Nothing is completely free however if you can proove that it isn't for business and you are calling friends and relatives there is no way they can stop the plan. I suggest a visit to your local citizens advice bureau. You may also want to have a word with your local trading standards department at the local council