How to repair a floor jack?

Is the AT&T Inline Repair Plan worth it?

• My folks had the AT&T Inline Repair Plan and they called the repair crew after the jack on the second floor was staticy for a good few days. I don't really know what transpired since I wasn't there, but eventually they ended up saying the line was bad and it would cost a lot to replace it, and suddenly the line was completely cut off with no signal anymore, possibly the repair guy's doing, and my folks are none the wiser, even though it was still perfectly viable as a DSL line. Now their house only has one line and one jack on the first floor with the DSL modem migrated down. I really don't know what all the BS happened during the repair call. But I've discovered this extra $7.50 charge for an Inline Repair Plan that seems pointless to me and am telling them to cancel it. Is it pretty much a ripoff?

• Answer:

  The optional wire care is good for those that do not know an thing about how the phone works. It sounds to me that if your parents are paying for line care, and the jack fail - for what ever reason - the telco needs to be out to replace the jack and the wire from the jack to the demarc (NIC/NCD).