BT Call Charges - Local call?

Bt call out charges rip off?

• with out going and incoming calls the bt line was that bad we could not hear anyone on the other end.So i decided to phone up bt and tell them about my problem.so they said to me check all your boxes that a phone is connected to so did that could,nt find any problem.So they said they would send out a engineer .They warned me they said if it is anything inside your property we would be charged a call out charge of one hundred and twenty pound.So out came the engineer he picked up the phone and said this is a long shot i will strip all the wires in your box so he did that problem sorted.So i have just have got the bill and they have charged me another eighty pound on top of my call out charge.THE ENGINEER WAS JUST IN MY HOUSE TWENTY MINUTES are they allowed doing this .

• Answer:

  if the engineer has stated that it wasnt a problem with bt equipment then yes, they are allowed to charge. ring bt and ask them exactly what the problem was, state that the engineer did not inform you that it would be chargeable (even though you had been told when reporting it) he should have told you that the fault lay with your own equipment and would be chargeable before he went ahead with the work. If the fault was with your master socket then you may be able to negotiate either a reduction or to have the charge removed unless you had damaged it. good luck!