Samsung TV.............?

Samsung not offering replacement tv after continuous problems?

• Okay, i'll start off by saying that i really like samsung quality, and i own several samsung tv's that have lived many years. I bought a 46 inch samsung lcd tv from futureshop just over a year ago, and in about july/august, a vertical line appeared on the right side of the tv. We contacted futureshop, and they sent someone over to assess the tv and take it away for repairs. They replaced the panel, and it took about three weeks 'till it was back in our family room. When we recieved the tv, the line was gone, but now there was a stuck pixel on the screen. This may have been caused by the tv being mishandled during repairs. we ignored the pixel cause we knew about the pixel policies in the warranty. Then, when my brother was watching tv, the screen turned green, and the tv emitted a high-pitch tone, and shut off itself. we contacted the repair shop through futureshop and they took the tv away again for three weeks, replacing the panel again. this time, the tv warranty was nearly over. when we got it back, we were watching it and a line appeared on the right hand side. then we contacted samsung and said our tv warranty was over, but this was a re-occuring problem, and they said they couldnt do anything about it, and that they dont have to deal with it anymore after the 12th of december. keep in mind that each panel has an additional 90 day warranty. Then we contacted the repair shop again, and they said they'd come pick it up again, but as the holidays approach, we need a good tv in our family room as people will be coming, and it is really disappointing when our tv spends more time in the repair shop than in our house. the tv is also getting dings from getting moved in and out around for repairs. Next time, we plan on telling them to order the panel, and bring it to our home and have it repaired there, cause they take too long elsewhere, and we'll have them sign a notice about any damage on the tv. This is beyond the point of frustration, and they will soon replace more panels than the tv is worth. so it's a lose-lose situation for samsung and us, but the repair shop is probably still making money. Is there any possible way to have this tv declared a "lemon", and have it replaced? Any help will be greatly appreciated, thank you!

• Answer:

  First check Samsung's warranty policy. Then, if all else fails when dealing with Samsung, I would try contacting your state's Attorney General's Office. They may have a Consumer Rights division that might be able to help you out.