Question about a TV commercial?

Costco warranty question for tv`s?

• i bought a tv at costco 1 year and 3 months ago and needs to be repaired. the tv guy said that Costco will not get it fixed and will replace my tv. but the model of my tv is-int available anymore my tv is a samsung plasma 50``pn50c550 model 2010 now the series 550 for 2011 are 51 `` pn51D550 3D will i get a 3D tv or will they end up giving me a lower model, which i don't want a lower model , not my fault that my tv model ended up in 3D one year later or will they just refund what i paid for it ?

• Answer:

  "...the tv guy said that Costco will not get it fixed..." What "tv guy" is that? Have you checked with Costco? They widely advertise that they double the manufacturer's warranty on all TVs they sell, so your set should still be under warranty through them. Take your purchase receipt to the customer service desk at the Costco store and check this out in person. ============ Per your additional details: "...costco is going to contact me next week to have my tv replaced..." You should expect that Costco will replace your failed set with one that is fully equivalent to your original. That is, they should offer you an equivalent model of 50 - 52 inch Samsung 1080p plasma set. No, it won't be a 3D set because your original is not a 3D set. They might give you other options, like a 50 - 52 inch Panasonic or LG plasma. If they do, check the specs carefully; that could be a could deal. Panasonic plasmas are especially well regarded in lab testing and owner reviews.