What does it take to run a car dealership?

Can u take a car to ANY Nissan dealership for free service or must it be the dealership where u bought the car?

• The service my brother receives at the Nissan dealership where he purchased his Sentra is non-existent. He purchased his car new less than a year ago, so it's still under warranty. He is supposed to be contacted to get 'butler service' every 6 months (I could be wrong about the time span), and doesn't receive any notice about it. When his wife calls (since he's deployed) about services no one calls her back, or she gets the run around. I finally told her that I am going to go with her today to the dealership, and we're not leaving til we are satisfied. Ever since he signed the contract with Nissan, they've basically taken the money and ran. He loves the car, but hates the customer service provided at this specific facility. I want to know if , in the future, we can take his car to another Nissan dealership to receive service covered by his warranty and promised in his contract, or much he go to this specific dealership location. P.S. Please don't just say 'yes' or 'no'. I'd like to have some feedback/explanation for the answer so I know what to tell the dealer. Thank you guys very much in advance.

• Answer:

  dealers offer different things. like the dealer your brother got the car at could of offered free oil changes for life and the nissan dealer the next town over might not of offered it. i mean the standard warranty i would believe overules everything go to another nissan for a standard warranty issue but not for a thing that was promised by the dealer where you bought it at like free oil changes or something. see if this link helps. better yet call another nissan dealer in your area see if they will work with you also try to find the papers that your brother came home with after buying the car