What is an interstate service center?

Nissan service center failed to complete job and manager didn't completely fix it. What would you do?

• I am very automotive/mechanically savvy and usually do my own repair work. However, I was in the midst of a home renovation and didn't want to spend the time to fix my truck. I brought it to Nissan to diagnose and repair. I knew the problem was an accessory pulley, but did not have the time to diagnose it myself. Turns out to be the alternator. I had a lifetime warranty from autozone on the alternator so I supplied that to Nissan. They replaced the alternator and belts. I was told that they couldn't guarantee the alternator (duh) but if it broke, they would replace it again, free of charge, for 12 months. I was also charged for 4 hours of labor, which I said was wrong because It takes me 90-120 minutes to do the job myself. Anyway, the new alternator went out and I brought it back. The service manager said they couldn't guarantee the labor anymore and i would have to pay again. I took my truck and left. I called the service director. He agreed with me that I was initially charged too much, it should have been 2 hours and not 4. He said he would credit me the difference. I also told him that they didn't fix the problem the second time, like they promised and I ended up doing the job myself in an hour. Cut to the chase. He agreed it was embarrassing. He credited me for the 2 hours of labor, and gave me a $125 voucher for future service. I think he should credit me for the whole job, since they didn't actually solve anything and i did it myself. How would you handle this? I am thinking of sending him the check back for half the labor and disputing the charges on my card. Any feedback?

• Answer:

  Dispute the charges! That is some BS!