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Should I complain to DISNEY WORLD?

• Just came back from a vacation 5 night 6 days at Walt Disney World Resort in Florida. I stayed at a Disney Resort and had 5 day tickets. Computers were down the day we arrived so we had to pick up our tickets at the park. (Problem # 1) We couldn't get our "Key to the World" cards since computers were down. Thus, we couldn't get our dining plan either. We had to pay for our food, save our receipts and then get reimbursed from Disney when the computers were back up. (Problem # 2) I lost a receipt and had to spend an hour of vacation looking for it. I went to pick up my "key to the world" cards and get reimbursed for the food I bought. I got to the hotel lobby, they had my key cards waiting on me in an envelope and then attempted to refund me. The girl didn't know how to issue the refund and was having problems. Her supervisor was being rude to her and left her to fend for herself. (Problem # 3) It took almost an hour for them to issue the refund when it should have only taken 15 minutes. This issue caused me to not have time to take the kids swimming (as I had promised them) before dinner reservations. The next day we visited Animal Kingdom using our new key cards. (Problem # 4)One of the cards didn't have any tickets on it for entry to the park. We looked and realized they printed a card for my infant son instead of my 5-year-old son. We were directed to Guest Relations to resolve this problem. After standing in the long baggage check lines and turnstile lines twice and Guest Relations line once, almost 2 hours passed before we got inside the park. (Problem # 5) The next day we went to Hollywood Studios. We went to see Mickey Mouse clubhouse puppet show. After standing in line 45 minutes we finally got into the show. My 2 y/o and 5 y/o were really enjoying the show for the 2 minutes it was playing. They had technical difficulties and directed us OUT of the show. Then told us we could stand in line again to see a later show and there was already another line formed outside! (Problem # 6) We had reservations for over a month to eat at 50's Prime Time Diner. We showed up for our reservation 10 minutes early and was told to come back at the exact time of reservation because they were busy today. I came back in 10 minutes and THE RESTAURANT WAS CLOSED for the day! They had a "problem" in the kitchen. We were directed to eat at Hollywood and Vine and had terrible service. I paid a total of $2235.00 for my trip. I feel like if I pay full price, I should get full price service. I ran into a lot of problems and issues that cost my time and experiences I was looking forward to for months. Should I complain and ask for some sort of refund?

• Answer:

  Problem 1: This happens sometimes. Computer systems go down. That's the general policy. And you knew you would be reimbursed, so what do you have to complain about? Nothing. Problem 2: How is YOU losing YOUR receipt supposed to be Disney's problem? And it isn't necessarily her or her supervisor's fault. Sometimes a refund procedure is far more difficult than you imagine it is. I see no problem here. You got your refund, you got your keys. Problem 3: Again, a refund process is not always easy. If the computer won't allow it, and the girl likely needed the approval of her manager. Disney recently switched over to a new computer system. So, you only had an hour (of which 15 minutes would've been spent on the refunding anyways) before your dinner reservation in which you were going to take your kids swimming? With the time it takes to change, go to the pool, swim, get out, dry off, change, and get to the dinner reservation, it seems you would only be in the pool for about 10-15 minutes... Problem 4: Okay, I could see a valid problem in that there was a mistake made in printing the tickets. Everyone has to stand in those "long baggage check" lines and they really don't take two hours, even if you go through twice... unless you brought all of your luggage completely. Problem 5: They have technical difficulties all the time. It happens. Deal with it. Problem 6: So, you're upset because they had a problem in the kitchen... So you would like the food cooked in a kitchen that's having problems? Deal with it.