How to tell where your package is in customs?

Help! My package is stuck in Italian customs!?

• Ciao a tutti! I need help. I am currently living in Rome and my sister sent me a package on Sept 29th. She used USPS to send the package and I have a tracking number. The tracking number says that it arrived in Italy on Oct 8th. Since then, there have been no updates. I called USPS today and they told me that they don't have (a)a number I can reach or (b) additional information on my package! So now, I'm trying to find out (a)where is my package w/in Italy & (b)How can I get my package!?! I don't understand this b/c I already paid duties on the package! You have to pay duties before it even leaves the country! I need help! Can anyone tell me: Where is Italian customs (w/ regards to mail) in Italy? Is it in Milan? Rome? Does anyone have their phone number? It's been weeks! Please & thank you!

• Answer:

  Your best bet is to call the Italian Embassy (US) or the United States Embassy (Italy) and see if there is anything they can tell you. Some packages can take weeks in customs, especially if there is something "suspicious". The main airport is most likely Rome. Try calling there and asking for customs, but they'll prob. refuse. If it's close, you could go there and see what you can find out, but again you prob. wont get close enough. Good Luck!