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How to find a good inbound call center in India?

Call centers in India?

  • I am fed up of calling what I thin is my local Abbey national bank, then find out I am diverted to India, I recently had someone try to get £1500 from my account, and whilst the lad was very nice, his grasp to speak the english language was very hard for him, something as important as fraud should be dealt with by an English person, as I had many questions I needed to ask, I will be looking to change banks, so does anybody know of a bank with an English call center... Also the same applies to BT, I wanted to query a bill, the girl hadn't got a clue.. I am in no way racsist, and do not knock the Indian people for wanting to work,, I blame the companies for thinking they can cut corners at the expense of offering a good and pesonel service as we use to get.. Does anybody feel the same as me??

  • Answer:

    You are by no means alone. Many UK companies are bringing back their call centres as they have found the cost in time of repeat calls and complaints from dissatisfied customers outweighed the saving of outsourcing. Personally I don't bother with call centres. Write them a letter! Old-fashioned, maybe, but it is actually MUCH quicker and more effective to bang out a quick letter than to faff about being number 7 in the queue, and then be misunderstood when finally answered. If you write a letter, nobody can dispute what you said because it is in writing. You always get a better and more considered response, too, because the company are aware that a letter can be used as a legal stick to beat them with. And 32p for posting a letter is infinitely cheaper than 45 minutes on the phone to an 0870 number.

peter_ba... at Yahoo! Answers Visit the source

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completely agree. its the companies fault. try nat west!

Assaye10

yes, this drives my husband mad, he was trying to change his car insurance, and could not understand a word the other person said, he ended up getting his insurance with another firm.

ShayMonYou

I agree, however indian women are hot! although they cant help me I like to hit on them HARD and see how they handle it.

special_edd_yay

I find this really frustrating especially when it is something urgent i.e stolen bank card. The staff in the indian call centres are trying their best but if you dont totally understand what they are saying and you dont have a clue what they are saying its not going to work is it? how are you ment to get your problem sorted? ridiculous Fortunately for me I have the number for my local abbey branch, I did call once and was told he would have to put me through to someone else, I point blank refused and got to speak to someone I could actually communicate with. They clearly use the call centres because its cheap labour

KnOwLeDgE_iS_PoWeR

I am sick of the companies who thought this was a good idea, what a bunch of retards, at least the straightforward stuff they could do, but anything unusual their stumped. Its the companies at fault not indians who get paid comparatively well to others in the country by the companies.

logicalawyer

i am bloody sick of the call centers

saorsie

YES! America West Airlines' Call Center is in India. I tried to do a frequent flier upgrade by using my Frequent Flier number and Flight Info since I didn't have the Record Locator Number. Sent the girl into a frenzy. Washington Mutual Credit Card Call Center is in India. I had a question about one of the legal disclosures. Instead of answering the question, he iterated the fine print. SBC's DSL Technical Support is in India. I don't even know where to begin. I got rid of DSL because of them. MCI Customer Service is in India. No problems yet. Philips' Electronics Technical Support is in the Philippines. The language barrier was so severe, I ended up hanging up and submitting my request via email. I insisted on receiving a call back from an American Call Center.

SexyTrojan

i totally agree with you and im british indian! they give themselves an english name and find it hard to understand what you are saying.. virgin trains have call centres in india and the last time i phoned the man started asking if i was originally from india!

RRR

I completely agree with you. I also have an Abbey account and had a problem with passwords and couldn't access my account and the girl on the phone just didn't know what I was talking about. It's like they can only deal with very basic enquiries, eventually I was transferred and found myself talking to a very pleasant Irish girl who was able to help me immediately. I find if you get angry you get transferred. Doesn't seem right really but it's the only way I'm ever successful. I think you're right about companies cutting corners and it's not fair on anybody.

Sam B

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