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UK law on false advertising and verbal agreements between tenants and landlords- HELP!?

• I've recently moved into a house which advertised a microwave, dishwasher and washing machine on the accommodation agency's website. When my housemate and I went to a viewing of the house a few months ago, there was a washing machine present in the house and the head of the accommodation agency assured us that this washing machine would be there when we moved in. We moved in and there was no washing machine, dishwasher or microwave in sight. I'm currently in written communication with the landlord and accommodation agency about this matter and was wondering if anybody knew of which rules they were in breach of by advertising and promising these items without delivering them. Just the name of the UK false advertising and/or tenancy laws and possibly a useful quote that I could add onto my email. It might make the complaint seem a bit more serious than "you lied to us". Slumlord situations aren't good! By the way, the advertisement is STILL online and clear as day. Thanks so much in advance :)

• Answer:

  I am a landlord and what you have here is a prima facie case of breach of contract on the part of the landlord. Advise that you will be withholding the rent or withdrawing from the contract as the contractual obligations of the landlord have not been met as far as the services that you took on the contract for ;have not been provided in entirety. Don't pay anymore rent and try and get the deposit back and report the landlord to trading standards. If I advertised services which a tenant signed an AST for and then I didn't provide them the tenant could take me to county court for breach of contract. I suggest if this is the experience you have suffered at the beginning of the tenancy it does not auger well for continuance of a relationship with this landlord. The letting agent is obliged BY LAW to provide to you the landlord's name and address and phone no. I would contact the landlord direct as some LA's don't tell landlords what they are doing as so the landlord maybe none the wiser. If this is the case the landlord would need to sue the LA for breach of contract as the LA is being paid by the landlord to manage the property correctly. Clearly it isn't and if I had a LA behave this way I would be hopping mad and I would dispense with the LA's services. I would report the ad to the ASA.