I need to speak to a customer service rep. How do I do that?

BE VERY CAREFUL THIS SOUNDS LIKE A SCAM. PHISHING FOR INFO. THEY SEND A BOGUS EMAIL THAT LOOKS VERY OFFICIAL AND GET YOU TO GIVE UP YOUR PASSWORD. YAHOO WILL NEVER ASK YOU FOR YOU PASSWORD.

i don't have a number for yahoo

In that case, why bother with underlings? Find out the head honcho for Yahoo and send them a letter telling them the people who are supposed to be helping - aren't... See if you get a reply.

Yahoo is not a paid for service. Therefore, you do not have access to customer service. The internet, in general, is a "Self Service" object. Look up the help files on every yahoo page - at the top right corner - there is a button that says "Help" Click that and read! Good luck

Yahoo won't be of help. The others are right, it sounds like her computer (or at least account) might be compromised. First thing to do: Google "free virus scan". Choose a virus scanner, and scan the computer. It will remove most ad/spy ware, and eliminate any other nasty critters. If she divulged her password, she should delete all personal information (addresses, emails, phone numbers, etc), abandon the account, and open a new one. And make sure to give no one her id, and password, even you!! Yahoo (and any legit company) will NEVER have any correspondance of that nature...and sneaky people easily copy the HTML and company logos off of web pages to make them look "legit", when they are total frauds. That email was not from Yahoo, but from somebody looking for personal information. Be safe out there in computer land!

Yahoo doesn't send out emails telling you that your password has changed. Those who phish do, and send you to an official looking web page where you are asked to type in your old password. Once you do that, they steal your account. Delete the email, perhaps you might want to change your password, but even that won't be necessary if you didn't give it out.