Parcel not delivered by post office?
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Hi all I placed an order for some shoes back in April and it was sent Royal Mail tracked (note this service does not include a signature - it just means the parcel is tracked). I put a note on to say if out leave in porch. i never got the parcel and filed a claim with the post office for compensation (only the cost of the shoes). My claim was refused and the post office stated that this was because the postman has been spoken to and he remembers delivering the parcel. I find it hard to believe that someone who delivers parcels every day specifically remembers delivering one 3 months ago. In any case I have had a few parcels in this time period so if the postman does remember delivering one how can he be sure the one he remembers is the missing one? Royal Mail will say that it must have been stolen but I leave my porch door open for parcels and it can be closed and locked so it is secure. I have now complained to the postal review panel as I believe either the parcel wasn't delivered, or if it was and was stolen the postman was negligent because he should have closed and locked the door. Does anyone know if this is likely to work? If a postman leaves an item in a safeplace according to instruction does he have to secure the safeplace?
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Answer:
By your own admission, you left instructions for the package to be left if you were not home. A 'while you were out card', otherwise called a notice of attempted delivery, is left ONLY when the item is returned to the office with the carrier. There's no reason for one to be left if you've left instructions to deliver the package. The post office is in the clear on this one. Your instructions were followed. If the package was later taken, it is not the responsibility of the post office.
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