How do I handle my online customer service?

How would you handle rude customer service at Whole Foods market?

• While many people feel that Whole Foods market is the center of the universe I have to disagree. While shopping at one of their Southern California locations I have a story to tell. The other day I picked up some mini-bran muffins and they expiration date expred two days ago. I complained to the manager and told them that they should pull the expired muffins. The bakery manager said no sir! I said how rude! The store manager was just as rude to me and said that we must sell these expired muffins at full price to make a profit. After calling their reginal office to complain they said tell the store manager. There is a brand of crackers that I like that most Whole Foods makret stores carry. The location I shop at does not carry this brand of crackers. I spoke to the grocery manager and asked him if he could order me a few boxes or even a case. He said he doesn't have the time to place the order. He said I have to go and hung up the phone on me. 3 minutes ago - 3 days left to answer. Additional Details 1 second ago On numerous times I have come accross rotton produce at several Southern California Whole Foods stores. Many managers and store employees have been extremely rude to me and friends of mine as well. Whole Foods is poorly managed and I don't understand why they are so busy and packed with customers. I would ratehr slip my shopping between Gelsons, Bristol Farms and Trader Joes. The other day I went to another Whole Foods location and ordered a sandwhich and the carving station turkey was dried out. Often I will go into a Whole Foods location and they are out of stock of several items for weeks.

• Answer:

  You are absolutely right. I shop at many of their stores in Southern California also and most of their so called team members are very very rude. The fact that you are writing about it here is a good thing. Hopefully, more people will complain and somebody somewhere will wake up to this serious problem. Their website has a customer service page where you can provide some customer service feedback : http://www.wholefoodsmarket.com/contact/index.html