Where Is Local Yodel Depot?

Austin, TX Home Depot Window Installation!?

• On February 20th my husband and I signed up for window installation through the Home Depot. Since then we have not heard from the representative we signed the contract with, nor from the 'Houston Office' that was supposed to schedule the installation once week from the contract signing. We emailed the rep on Monday for scheduling and haven't heard anything back. We found out yesterday that the credit card promotion we signed up for (and is written in on our contract) wasn't entered by the representative and rather than having 12 months no interests/no payments, we will have a payment due on March 20th. The credit card department said they can change it to no interest/no payments for 12 months if the rep faxes the contract by tomorrow afternoon (we'd still have to make the first payment which is okay, but not what is written in our contract!), but we've been trying to reach the rep since Monday and haven't heard anything back. According to the credit card department the charge was put through, but not the work order. The manager at the local Home Depot has offered no help on this matter except providing the rep's phone number, and the rep is of course not answering the phone. IF YOU SIGNED UP FOR WINDOWS THROUGH THE RECENT HOME DEPOT PROMOTION - IN TEXAS OR ANY WHERE - CHECK YOUR CREDIT CARD INFORMATION AND YOUR CONTRACT! Does anyone have contact information for higher ups at Home Depot that can handle this type of issue? We now have no windows, no installation date, no contacts, and $3200 due. If you're going to comment, please note that this is not a debt issue. We didn't sign up for anything we can't handle, we simply have a contract that is now erroneous, a charge without items, and cannot reach anyone. The question that is looking for an answer/comment is 'Does anyone have contact information for higher ups at Home Depot that can handle this type of issue?'

• Answer:

  i don't have the answer you are looking for, but i'm surprised HD and their contractors are doing you this way. at this point, i would be leery of the whole deal. something just aint right so to speak. i think i would call the credit card company and see if they couldnt help out in some way. maybe they could get somebodies attention. GL with it! jim