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Who works as a barista at Starbucks?

What would a starbucks barista have to do in this situation?

  • I don't work at starbucks, and this isn't a personal situation. I was on a website/forum of some sort where starbucks employees were sharing their situations with "What's a dumb question you've been asked" One barista posted their experince: "Frappuccinos are the blended ones right?" "yep," he replies She pauses for at least one minute and says "I'll have a carmel coffee. Largest size. And a Mocha too. Large one." We hand the drinks to her and she says "Oh. I thought I was getting the blended one." "No you just said Caramel Coffee after a long pause." "Oh jeeeeeeez!!! Do I have to pay for the blended ones?" Normally I would make her pay but I had to get rid of this woman, "No. Not today." We make her her stupid frappuccinos and she finally leaves." So my question is, if someone ordered a hot coffee {just for example} and in their minds they thought they ordered something different {lets say a frappuccino/cold version of that coffee} and the barista hands them the hot coffee.... what are they SUPPOSED to do? 1.) Does barista make them pay for the hot coffee AND the frappuccino? 2.) or does barista make them pay for just the frappuccino? If it's the 2nd answer: Does the customer keep both versions of the drink, or does the barista throw away and waste the original drink. If it were up to me, I would make the customer pay for what they ordered, rather they were thinking something else or not. And I know the whole lingo on "the customer is always right..." even though 99.9% of the time that is false. But what is a Barista trained to do in a situation like that?

  • Answer:

    Nothing

caileyda... at Yahoo! Answers Visit the source

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I don't work at starbucks, but I work at an ice cream store where we mix the ice cream with mix ins. This kind of stuff happens all the time. People ask about certain things, then they think that implies they want to order it that way. I always ask to make sure I know what they asking for. They usually get agitated, but it helps to prevent waste. In that particular situation I would have done exactly what they barista did and say, "No, not today" as in "I'm doing you a favor because you ordered it wrong". I want to be able to charge them for everything they ordered, but it really upsets people when you point out how dumb they are and make them pay for it. So you do them a favor and they will continue to come back. That's how we are trained to handle that situation. I'm sure the starbucks employees are trained the same way.

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