How to deal with difficult customers?

Tell me about 1 or 2 situations were you had to deal w/ difficult customers.?

• Please briefly describe one or two situations where you had to work with a difficult customer and how you dealt with this customer. Is there anything you wish you had done differently?

• Answer:

  one angry customer prank called the store and told me i was fat. while i was walking to the bathroom to look at myself in the mirror i fell and hit my head on a cart. everybody laughed at me