My PPO is refusing to pay half the cost of emergency care by a non-participating provider. Is this legal in CA?
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On my list of benefits, they say that non-participating provider emergency room is covered 100%, emergency physician is covered 100%, and emergency copay is "shared with participating physician." I received an explanation of benefits the other day stating that they paid like $350 and I would be expected to pay the rest, like $450. Their reasoning was that they paid 100% of what they would have paid to a preferred provider. Which almost makes sense, if I had any control over getting a preferred provider in the first place. I asked them where I should go or what I should do in an emergency situation to insure that I'm receiving care from a preferred provider. They had no suggestions other than make sure you don't use emergency care unless you have an emergency. I felt it was an emergency. I'm frustrated because medicare people have a cap on how much extra they can be billed. According to what the insurance company is telling me, I'm playing russian roulette if I need emergency care. The doctor's can charge whatever they want. The insurance won't pay it. And I get @#$%%. What are my options? Do I have any? Or is it like the insurance company said, too bad for me?
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Answer:
See, this is a PERFECT example of what health care reform REALLY should be about - transparant, flat billing for services rendered. The hospitals, doctors, providers, etc, are going to screw you over by overbilling for services. You can ALWAYS call, and ask them to price it down. They don't have to do it.
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Other answers
They should not reduce your benefits to pay like they would pay out of network, so that is correct. They covered 100% up to the 'covered amount,' but they're not going to overpay for care. If you could have called then you might have been better off at an urgent care facility. Unless you're bleeding or unconscious then emergency rooms aren't the most advantageous places to be.
Insurance Pickle.com
So your insurance company is reimbursing the provider $350 and your share is $450 because it was not an emergency as far as the insurance is concerned. It doesnt matter which provider you go to in an emergency but you did not have an emergency. You went to someone and you did not follow their rules. Are you also on Medicare? Your option is to go to a network provider before you go to the ER.
Flower
Yes, that's legal and there's not much you can do about it now. However, the new healthcare reform measures just went into place this week addresses this issue exactly. Check into the new changes.
Sandy Sandals
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