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Travel insurance (ICICI Lombard), missed connecting flight?

• I recently traveled to north India along with my wife, kullu and manali from Bangalore. I had booked tickets via cleartrip, the problem was during return journey, I missed connecting flight from Delhi to Bangalore. the journey was from Kullu to Bangalore. The the start flight from Kullu (Air India) that was suppose to start at 8:45 AM started at 10:30 and we reached Delhi late 11:30, it was one and hour hour delay. The connecting flight from Delhi to Bangalore (Indigo) started at 1:00 pm. Although I reached by 12:25, I missed this flight. You might think I had close to 1hr and how did I miss, first it was luggage collection, it took us 15 mins. Then we immediately learnt Inidra Gandhi terminal 1 and 1A is separated by 8Kms. Terminal 1A is supposedly old palemnar airport. All Indigo flights start from 1A :( Though we took a taxi, and hurried we reached there only by 12:25, where Indigo crew told us we missed the flight. I had to pay and additional 9000 Rs for getting tickets 2 on next flight. I have ICICI Lombard travel insurance, recommended by cleartrip. I am trying to get that travel insurance to some use. I am asked to submit the following - The confirmation from the Common Carrier of the delayed flight as to the expected time of arrival and the actual time of arrival at the port of delay together with the reasons for delay. Common Carrier ? My start flight was Air India and connecting flight was Indigo. How will I get this confirmation from Air India that the flight was delayed, I have the PNR number, and tickets. Any suggestions so that my claims procedure go smooth ??

• Answer:

  Air India was your Common Carrier.