How long does it take to get the phone back from insurance?

My sprint phone won't charge anymore and also how long it willl take for the insurance to go through.?

• I have a LG Rumor that won't charge and i think its because of that little piece inside has come loose and also i just added insurance so i also want to know how long it will take for it to go through so i can get a new phone.

• Answer:

  The Equipment Service and Repair Program is a service contract program for your wireless device that provides protection for mechanical or electrical failure due to defect or normal wear and tear as well as routine maintenance. For complete terms and conditions, see the enclosed service contract. If your device needs service or repair: • Visit one of over 1,400 Sprint Phone Repair Centers. To find the nearest location, visit sprint.com/storelocator. (Same Day) • If you receive a replacement device, you’ll need to return your malfunctioning device or pay the non-returned equipment charge applicable to the model of the failed device. You can avoid this charge simply by returning the failed device as directed. (1-2 Weeks)