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How would you define exemplary customer service?

How do you define "good" customer service (CS)? Where have you shopped that the CS is up to your standards?

  • ALL OF US HAVE SHOPPED at stores where we always walk out of there upset. Some of us even place complaints with management or call corporate numbers. But we keep going back. WHY? All businesses depend on their sales to stay open. So we, technically pay their salaries, yet even when they drop the customer service to less than acceptable standards we continue to shop there! We are making it acceptable. In the past, I would complain to the manager and I would be given some kind of compensation for the lack of service, now they look at you like "what do you want me to do about it?" I've even been told "if you don't like it you can go to our competition!!" CAN ANYTHING BE DONE? or is Customer Service a thing of the past?

  • Answer:

    In regards to CincyJen's remark my husband has been a retail store manager for the past four years. And he does not agree with your comment that it is the customers fault that stores give bad customer service. The problem here lies in the fact that no one cares about what they are doing. They just go to work and they wait for the next paycheck. Dont get me wrong, customers sometimes deserve to be thrown out of the store. Customer service is messed up in 99.9% of the stores out there. The only store that I have seen truly make customer service a priority is BED BATH AND BEYOND.

WHE3LMAN at Yahoo! Answers Visit the source

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I think part of the problem with customer service is the customers who think that it means "giving customers whatever they want". Anyone who works in retail knows what I mean. I never, never, never complain unless I have a valid reason, because all it does it waste the time and energy of all involved. Too many people complaining about stupid things the store can't help makes workers jaded and leads to bad customer service. P.S. I understand others have had different experiences...I had a very negative experience working retail. When someone tries to return a Christmas tree in March, for example, then flips me off because I won't take it...that isn't bad customer service, that's a customer with entitlement issues.

CincyJen

Nordstrom and Costco - pretty much the only companies I spend large amounts of money with :) I feel your pain!

Bgirl9488

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