What is the automated provisioning?

Who here cannot stand automated menu navigation response systems for customer service?

• What happened to the good old days when you would call customer services someone would actually answer the freaking phone?? Who here cannot stand automated menu navigation?????? Where you have to speak your response and half of the time the automated voice rep. says: "I'm sorry, but I did not get that. Let's try something else?" I hope it's recorded as I end up cursing out the automated voice lady so the people on the other end can get a laugh and as well get the hint of how not helpful it is. My point is I don't want to talk to a machine.

• Answer:

  I have called many different companies regard issues with their product. Some automated customer services are great and there are some automated services are that are bad. A good automated will give you some general topic to chosoe from the number on your phone and then it will transfer to a customer service rep. will can redirect or transfer you to the correct department. I usually press the # zero on the phone for the operator who can transfer my call quickly. The only time when I have a hard time is when the automated customer service does not have any customer service rep. nor operator available. I needed to ask this company a specific question with details and that company did not have any customer service rep. nor operator available. It is only frustrating when there are no any customer service rep. nor operator available on automated service. This is a message for all those companies out there with automated service, you companies need both automated service plus a customer service rep. or an operator who can direct when customers seek specific Q/A.