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• 1) As a Secret Shopper it is important to hide from the store sales people during your shop to ensure they do not see you watching them. a) True b) False 2) If you are sent on a shopping assignment and your friend is working there you should let your friend know you are a secret shopper so they don’t do anything wrong while you are evaluating the store. a) True b) False 3) Since all apartment evaluations are basically the same it would be ok to use the questions and answers from your last apartment shop since you can’t find the questions for the current shop you are assigned to. a) True b) False 4) After your server is rude to you when you order your food, it’s ok to tell the server that he did a bad job and that he will get what’s coming to him, because you’re a secret shopper. a) True b) False 5) A PDA and a Scanner are required equipment to be a Secret Shopper a) True b) False 6) It’s ok to see if you can “get away” with taking merchandise from a store you are shopping at since the employees should be paying attention anyway. a) True b) False 7) You don’t really need internet access or email to be an effective Secret Shopper. a) True b) False 8) Secret Shopping reports should be written like an editorial really letting the store management know what they should be doing differently. a) True b) False 9) Companies may base corporate policies and important management decisions on the information provided by a secret shopping report. a) True b) False 10) During a shop it is not important to pay attention to the names of individual employees. a) True b) False 11) If after you complete a shop you can’t remember the answer to one of the questions on the shopping report, it’s probably ok to make up an answer because it’s better to submit a fully completed report than one that is missing answers to questions. a) True b) False 12) As a “typical customer” it is ok to be rude and offensive to the employees at the store you are secret shopping since they probably get lots of rude customers anyway and they should know how to handle it. a) True b) False 13) It’s ok to bring friends or other guests along on a Secret Shop since it makes you look more like a typical customer. a) True b) False 14) If you notice that you’ve accidentally written the wrong date on your report, you should neatly correct it rather than submitting an incorrect report even though it means your report will be a little bit late. a) True b) False 15) When you are Secret Shopping it’s a good idea to ask questions about products that you are curious about to see “what the employee will say” and then make notes in your report about how they answered. a) True b) False 16) If you got really excellent service during a shop you should: a) Write the manager of the store telling them they really had excellent staff and you wrote a good report about how well they are doing. b) Let the employees know while you are there they are doing a really good job and that you will make a note of it in your report. c) Wink slyly and say “I’ll let them know you did a good job” since the employee won’t know who you are talking about” d) Write a detailed report including the excellent service and submit it on time to the secret shopping company. 17) If you just shopped a boutique retail store and you are leaving and you realize you left the forms in the store you should: a) Go back and see if you can pick them up before someone else finds them. b) Just go home and print new ones because it doesn’t matter if the employees find the forms since you’re already done shopping. c) Go back and ask if the employees noticed your store evaluation forms lying around anywhere. d) Call in anonymously and ask that the store employee please rip up the forms since you’ll get in a lot of trouble if anyone finds out you left the evaluation forms at the store.

• Answer:

  1. a 2. b 3. b 4. b 5. b 6. b 7. b 8. a 9. a 10. b 11. b 12. b 13. b 14. a 15. b 16. d 17. a