Find solution
What is Customer satisfaction index?

In retail sector, which is the most important? is it customer satisfaction or employee satisfaction?&why?

  • working in retails sector is one of the tuff task. So taking into consideration the present scenario, Customer satisfaction is most important or employee satisfaction is important?

  • Answer:

    both but if I have to pick one customer because they pay the bills

kishore p at Yahoo! Answers Visit the source

Was this solution helpful to you?

Other answers

the preferred order of importance is 1)Customer 2)suppliers 3)shareholders 4)employees -it's because as indicated by our friend ,imagine you do not have customers walking -in ,then what will your employees do? the last of-course is the employer or the owner (someone who should be prepared to do all sacrifices in short term to get long term benefits)

Maestro1

Unless the front line staff, known as internal customers are well taken care and trained the customers service and the retention of the customers will not be successful.

smahadevan39

Customers are the most important if you have no customers due to bad service, then you won't have a business Employee satisfaction is not to improtant for many retailers, because they can always replace staff who leave their job

Jan409

employee satisfaction first

shikha

Both.

Anantha

Related Q & A:

Just Added Q & A:

Find solution

For every problem there is a solution! Proved by Solucija.

  • Got an issue and looking for advice?

  • Ask Solucija to search every corner of the Web for help.

  • Get workable solutions and helpful tips in a moment.

Just ask Solucija about an issue you face and immediately get a list of ready solutions, answers and tips from other Internet users. We always provide the most suitable and complete answer to your question at the top, along with a few good alternatives below.