What is the difference between internal customer service and external customer service?

What is the difference between an exceptional customer service and a good customer service?

  • Answer:

    A good customer service is one that helps you in every way possible, and answers all your questions to your satisfaction. An exceptional one goes a step further by proposing their own solution and additional information you've hadn't thought of yet, or by advising solution that aren't necessarily in the benefit of the company but in yours. EG my car insurance company once advised me to pay the damages myself as it would be cheaper for me than loosing my damage free discount.

Candice at Yahoo! Answers Visit the source

Was this solution helpful to you?

Related Q & A:

Just Added Q & A:

Find solution

For every problem there is a solution! Proved by Solucija.

  • Got an issue and looking for advice?

  • Ask Solucija to search every corner of the Web for help.

  • Get workable solutions and helpful tips in a moment.

Just ask Solucija about an issue you face and immediately get a list of ready solutions, answers and tips from other Internet users. We always provide the most suitable and complete answer to your question at the top, along with a few good alternatives below.