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Where can I find an automated phone service for my business?

How do you feel about automated phone system attending to you when you call any customer service hotline?

  • I cannot think of any customer service hotline that doesn't don't use the automated phone system. Personally I find such system irritating and a waste of time. Although such system save time and money for the company, I don't like such a service experience. How about the rest of you? Like or Hate it? For or Against it?

  • Answer:

    i hate it and totally against it--i just press 0 to go straight to operator--it's a sign of them being lazy.

duckieya... at Yahoo! Answers Visit the source

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i hate automated systems, especially the ones that when you keep pressing "0" the menu starts over. give me the option of speaking to a human. and no offense to anyone, but if english is not your first language, or if you don't speak it w/o the heavy accent, than please do not answer phones for american based companies

stupid people make me laugh!!!

If it is clear and gives you enough options, no problem. But many times it doesn't have a "miscellaneous" option so this is when I get irritated. So, I will go with "it depends on the quality of the automated service."

Alletery

I dislike it very much. But I figure that is because I am old.

asmikeocsit

i hate them. I find that if you dont push anything and just wait someone live will come on the line. I just pray they speak english when they do.

cantankerousoldlady

I kind of like the system the other end is not rude , however, unless the machine can,t answer my question then it can be annoying

wendy b

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