What's your worst customer service experience?

I am a Grocery Store Manager...and my story will really wake you up.I was waiting on this elderly man at the customer service desk getting his lottery numbers,when I looked away for a split minute.I looked back to see a younger man with a gun pointed at my head demanding money.I had laughed and said is this a joke?The theif was in so much shock that he ran out the door,but then another question was where did the elderly man go? Here to find out,he had a heart attack and died right beneath the customer service window.The theif was later caught and charged...I never want to go through that situation again,if you know what I mean...

T-Mobile and their Rebate department.

trying to get with sbc dsl and ending up calling some person in india trying to understand me.

Last week, I went to a local Florist, to wire Flowers for My Neice's Funeral and the Lady acted like <don't bother me attitude> rude. I asked to see the arrangement book of Flowers and Prices, she slammed book down and started reading it to me, I Said, My I look at the book?? She would not turn the book toward me, to read and I was insulted , she said What do you want in a nasty tone , I left and went to a nicer place. They sure lose business with that attitude. Can't believe how they stay in business..

Cingular Wireless... Trying to keep my current number, in a local store, and being told to contact Customer Service. Calling Customer Service, being on hold for 45 minutes, and being told to go to a local store. After all was said and done (or not done) *every other* provider would let me keep my number, just not Cingular. Oh, did I mention the current number belongs to Cingular?

I went to customer service to ask if I can speak to their manager because I knew her and she wanted to talk to me and the b!+(# at the counter told me she was busy and that she would help me when she was done talking to her boyfriend on her cell phone. For some reason I didnt think anything of it at first because I thought it was something important they could be talking about. So like 10 min. later she is still talking. So I excused her from her conversation and asked her (nicely) if I could speak with the manager and she looked at me like if I was telling her to do something that was impossible. So she walked and stopped and started talking again and I thought she was talking to the manager but then she started laughing and when I looked the h0e was still on the cell. I walked behind the desk and she tried to hold me back from getting into the office and she put her hand on me so we started fighting. The manager came out which so happened to be my friend asked us what happened and she got the truth. Everything ended up well though, the B!+(# doesn't work or go to that store anymore, I should know because I got her job.

I would have to say the bad customer service I had to go through was T-mobile and their insr. plan for replacing a phone. They charge you out the butt for insr coverage but the deductable was more than the phone I orig. had so It was very interesting after about a 30-40 min wait on hold listening to crappy music!

My friend, Ryan, left today for Iraq to do some contract work. He decided to purchase a game system to occupy his time while away. So he went to a local game shop in an effort to support the smaller retailer. When he went in the two clerks were sitting behind the counter talking about a movie. He kept trying to get their attention to no avail. So he decided to change the radio station that was playing. After he changed the station, one of the clerks got up and changed it back and then resumed his conversation. Ryan was in there for probably 10 minutes and was never acknowleged. So he finally started yelling at them as he walked out the door saying, "I guess I'll go spend my $350 at WalMart." I'm sure the game geeks could have cared less but I'm sure their boss was interested to get the information. This thread simply proves that customer service means the world to the customer.

The worst experience I had was with AOL, when I called them to cancel my service. I know that the operators are trained to try to keep you from cancelling, so I didn't really mind that the guy started grilling me about what ISP I was planning to switch to. I just politely explained to him that I didn't want to go into all that, and could he please just go ahead and cancel the service? There was this really long pause, and then he said, in a really angry voice, "Ma'am, do you have any idea how rude you're being to me? Why do you have to be rude to people like that? That is not the way to behave when you call people. What is wrong with you?" He kept going on like that for a couple of minutes, and I was too surprised to cut him off. Finally he just said, "Fine, I'll cancel your service, if that's what you want," and switched me over to the automated system. He was so worked up by this time he actually sounded like he was about to cry. Definitely not the right job for this guy, and even if I had ever wanted AOL again (which I didn't), I wouldn't have gotten it because of this experience. I tell all my friends about it so they won't get AOL either.