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Has anyone found a resolution for the Microsoft XBOX live and Verizon FIOS know outage in the California area?

  • I talked to both support teams at Verizon and Microsoft. Microsoft was a little more helpful explaining that it was a Verizon IP error which moved people through a public server and suggested refreshing some IP address but I got disconnected from the call after an hour of explaining myself and the error. I hate to be the middle man between two large companies but they are blaming each other and there are ever more dependancies between the two. I would not have a high speed internet line without the XBOX live online game options, Netflix, Zune music, and Verison channel services available all for which I pay a monthly fee. An likewise I would not have so may xbox live services and xbox products without an Internet Service Provider. The companies keep blaming each other for the outage and nobody will take financial responsibility to credit customers for the outage days where the service can not be used. I wasted countless hours on the calls and on the online self help sites trying every possible option when this was a know issue by both companies and no official communication for transparency to the customers was made. I know I'm not alone in my frustration with the ever evolving integration between these services and the dependency on them. Looking a publish solution because the companies are not being helpful. Appreciate any suggestions.

  • Answer:

    As a person who has first hand knowledge, the Customer Support for Xbox was very helpful, the guy said it was an issue with Verizons DNS servers not being able to resolve an IP Address for xboxlive, he told me to have Verizon RE-PROVISION (re establish a connection and distribute a new IP Address to my modem, Xbox was able to show that the issue belonged to Verizon as no other ISP users in Calif were having the same problem. I could access anythig on PC except xbox live, and the xbox would not connect, but we have a PS3 too and that connects just fine. After MAKING Verizon re-provision I've been a happy gamer :-)

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http://forums.xbox.com/xbox_forums/xbox_support/f/9/p/200866/1044297.aspx Apparently, there is an answer at the above link. Unfortunately, I can't view the link to verify that it is in fact legit because I can't connect to anything having to do with xbox live, not even to sign in on the web page from my laptop due to the verizon portion of the problem. If anyone can be helpful and repost the pertinent data here, it would be appreciated.

Tony F

No resolution here. Was on phone with Xbox for a good hour and we even did a conference call with Verizon. Of course the so called verizon tech did not even know what reprovisioning was (as mentioned above here by another poster), so we were not able to do that, and she claimed there was no tech tier above her that might know. Verizon is useless and always has been. I'm in the same boat about paying for other services such as Netflix, Zune, etc. I also play a lot of MW3. It's great that both companies are pointing the finger and no one is giving me any kind of monetary compensation. Really frustrating. I'm having the xbox live tech call me back every day to fill me in on any news.

John

how do you change the ip address

Jose Lomeli

omg!! ive been going crazy trying to get live to work! its been down for me since friday. im in cali as well. it sucks that theres no timeframe on this!!! and the fact i cant get on anything related to xbox pisses me off even more

lpf31177

I was also on the phone with both and Microsoft was way more helpful while verizon was pointing fingers at Microsoft. They said they have no time frame sadly but hopefully it should be soon.

Bobby

Verizon customer service is out of the loop as usual. The right hand doesn't know what the left hand does over there. Add in Superbowl weekend and that equals no chance of it being fixed before tomorrow.

dan r

I feel ya, SoCal resident here. Changing IP addresses should fix it apparently (but I haven't done it yet). Too bad nobody will do anything as it's Super Bowl weekend. Fking f@990ts

Willy Wonka

i changed the ip and it still doesn't work.

Daniel

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