Internet marketing problems?

Internet problems with horrible internet provider?

• Alright a little backstory... A few years ago, an internet provider (Pavlov Media) went to my apartment building promising great internet with low prices. My building decided to establish building wide wifi but the internet company skimped us by offering too low of an internet speed to share among 700+ people. When the building got these complaints that people couldn't connect to the internet they contacted the Pavlov media to fix this problem. The internet company first said that people's independent internet routers(established by fustrated residents) were interfering with the wi-fi internet. So after all our routers were taken down we still had crappy internet. The Pavlov Media then said they will put up more of their own wireless routers to fix the problem. Shortly after they announced it I found my ethernet speed was really slow. I tested it at 5mbps which is half what they promised. Are they trying to save money by tricking me again or is it some other problem?

• Answer:

  Have you tried pinging them? ot contact tech support? http://pavlovmedia.com/support/